Terms & Conditions

General

Hallgarten Wines Limited own and operate this website and manage the Ascot Wine Club, and use the name and trade marks under licence from Ascot Racecourse Limited.

Hallgarten Wines Limited, Mulberry House, Luton LU1 3LU

Our VAT number is GB 229 4296 43, our company registration number is 432433.

Prices

All prices include UK duty and VAT.

We reserve the right to alter prices and promotions at any time without notice.

Although we attempt to ensure prices are accurate at all times, errors sometimes occur. We will not be obliged to fulfil orders for items that are priced incorrectly.

Stock

Although we attempt to ensure good stock levels at all times, this cannot be guaranteed. We will not be obliged to fulfil orders for items which are unavailable.

If wines are out of stock or otherwise unavailable, we will provide substitutes.  We choose alternative wines very carefully and will ensure that the substitute is of comparable quality and price.

The photographs on this site are for illustrative purposes only and do not necessarily reflect the appearance of the products you will receive.

Ordering

Delivery is available to mainland Great Britain addresses only. You must be 18 years or older to order on this site.

When you place an order online you receive an email or text with the details. This acknowledges that your order has been received but not confirmed. Confirmation is subject to stock, payment, description and price verification and validation. Once this has been carried out, we send you a dispatch confirmation email or text, and at that point your contract to purchase is complete. If there are any problems, we will contact you. We reserve the right to cancel any order at any time until the contract to purchase is complete.

We will cancel any order that fails our credit card fraud checks, or on the advice of our payment provider, the issuing bank or the cardholder. If an order is shown to be fraudulent, we will inform the police and cancel any further orders by the same customer.

We only accept orders for delivery to physical addresses. We do not accept orders for delivery to P.O. boxes.